Category Archives for "Video"

May 13, 2013

When Innovation Goes Sideways

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What do you do when your innovation goes sideways? Recently, we worked on a Dojo Member training video called the Samurai Value Matrix.  We developed the Samurai Value Matrix tool that you’ll find at the bottom of the page. Our Samurai Value Matrix can really help you think about and expand the value propositions for […]

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April 20, 2013

Is Your Service This Good?

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Is your service at your business or organization this good? The word of the day is Value.  Value is often overlooked in today’s business service delivery.  We often think of delivering value through the end use product, but I will share with you how two amazing bartenders demonstrated excellence while delivering value to their guest […]

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